Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
On average, it takes between 8-20 days to complete the purchase and receive it
You can create your own account in the below link:
After sending the product, it is not possible to change the address and after that it is subject to the product return rules.
After entering Your Account Page, you can see all the information you need there.
No, We do not include tax on our sales
We have the ability to send our products to all authorized countries, but if you need to be sure, you can ask us through the form in Contact us Page
It is possible to receive your purchase in separate packages.
If you need to swap an item
Returns and Exchanges
For full information about our product return rules, read our Refund and return page.
After contacting support, if we are the cause of this problem, you can return the product and receive a 25% discount on the product you need.
But if the mistake was made by the buyer, you can act according to the product return rules.
For better support, we suggest you contact support. Be sure we are doing our best to help you.
You can contact us with 2 different ways.
- You can send your problem to us via email at the address below. Contact@dokza.com
- You can send your problem to us via contact form.
If this exchange or cancellation is before sending the product, this is possible easily. But after sending, you can wait until you receive the product and get your money by returning it.
Yes, It’s possible.